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Enough about us. What's on your mind?

The quickest and easiest way to get in touch with the right person or create a support ticket is to submit our contact form.

If you have contact-form-phobia or suffer from post-chatbot-stress-disorder you can find other ways of contacting us by scrolling down (including a frustrating chatbot...)

This is how you can reach us :)

Don't be a stranger, get in touch!

E-mail

If you are in need of customer support you can use this ticket submission form (fastest response time), but you can also send and email to support@identum.no. 

 

Do you want to talk to the sales department? Get in touch by emailing salg@identum.no. 

Chatbot

If you haven't lost faith in chatbots already you should give ours a try. We haven't given him a name, but from time to time we give him a break during office hours. After all he always works the evening and weekend shifts.

Has anyone asked this question before?

If so, you will find the answer to your questions here. We have listed the questions and corresponding answers here, so you can get your answers instantly. 

If you are a customer you will also have access to a content rich and useful knowledge base with a powerful search function that will help you find the answers you need.

Go to knowledge base

Our cloud-based IAM platform (eAdm) is priced based on the number of employees in your company that will be managed through our solution, as well as a fixed operating cost.

Get in touch with our sales department via email (sales@identum.no) or through the contact form on this page. They will create a quote for you that matches the needs of your organisation. 

The eAdm module that administers access to software tools for your employees, typically saves our customers more than the annual cost of eAdm. And that's even before you start crunching the numbers for how much time you can save through automated onboarding and messaging flows!

Our long term goal is to make eAdm so intuitive and simple to use that even a teenager with no training can operate the system. We have a bit to go before we arrive at that ambition, but we are working towards a solution where you won't need help from our experts. 

With that said, there will be some consultancy required to get you set up correctly and make sure that eAdm is working the way you need it to work. The project cost will be a part of the quote you receive from us, so you can make an informed decision before you start collaborating with Identum and leveraging the power of eAdm.

Identity and Access Management (IAM) is complex, and we will of course be there to support you and your organisation with customisation, training of your employees and outstanding support when you have decided to become a valued Identum customer.

Our developers work tirelessly to keep moving towards a fully self-served system where the need for our assistance is minimal.

When most of us think about cyber security the typical image that emerges in our mind is of a hacker in a Hollywood movie. In reality, lacking control and oversight is often the culprit that creates vulnerabilities, as well as social hacking of employees or former employees who still have access.  

Therefore, an Identity and Access Management (IAM) solution like eAdm will be a significant improvement compared to manually assigning user accounts and access levels.

Using eAdm you will be able to use automated workflows that follow your pre-defined rules associated with the roles of your employees and new hires. eAdm will also revoke access when an employee's last date has been defined in your connected HR system. Did we mention that this also saves your organisation valuable time and money? 

We are all about making the world a happier place

As you can clearly see from these quotes, we are all about making the world a happier place

  1. Identum gives me quick and efficient help. If you keep this up it's hard to do it any better!

    Terje

    Customer

  2. Quick replies when I send in a ticket to the support team. Great service!

    Ronny

    Customer

  3. Always quick replies and great support.

    Rune

    Customer

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We have come to peace with the fact that we won't win the Pulitzer price for journalism. But we are quite knowledgeable when it comes to IAM, onboarding automation and data architecture!

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